FAQs
Frequently Asked Questions
You can place your order through our secure online shopping cart system or by calling us at 📞 21569530.
- Personalized orders will be shipped or delivered within 3-5 business days.
- Pick-up orders are usually ready within 1-2 business days. If you have a specific delivery timeframe or a deadline, please let us know when placing your order, and we will do our best to meet your requirements.
- FREE delivery on all orders above €300
- FREE pickup available from our shop in Xewkija
- Standard Delivery: €10.00 flat rate for orders up to€299
- Express Delivery:€20.00 flat rate for orders up to €299
🏝️ Delivery to Gozo
- FREE pickup available from our shop in Xewkija
- FREE delivery on orders over €300
- Standard Delivery: €5.00 for orders up to €299
- Express Delivery: €8.00 for orders up to €299
🌍 International Shipping We do offer international shipping! Please contact our customer service before placing an order so we can provide accurate shipping rates and estimated delivery times.
🌐 Email: [email protected]
☎️ Phone: +356 2156 9530
Yes, after entering your customer information, you will have the opportunity to enter your recipient’s name and address.
At Customize Nation, your complete satisfaction is our primary goal. We stand behind the quality of every product we offer. Please review your customization and order details before submitting your order, as personalized items cannot be returned. Check spelling, dates, and names carefully.
Yes, Customize Nation offers discounts based on the quantity of items purchased. Please contact us at [email protected] for a personalized quote.
Once placed, personalized orders are immediately sent to our production team to ensure fast service. Therefore, cancellations or changes are not permitted. If you need to reorder due to a mistake, we’ll gladly offer you a 25% discount.
We accept Debit/Credit Card.
Yes, if you have an urgent deadline, please inform us of your delivery date requirements when placing your order. We will make every effort to meet your deadline.
We ensure proper inspection and packaging of all orders. If your product arrives damaged, please contact us immediately at 21569530 or [email protected], and we will resolve the issue promptly.
Have your coupon or gift certificate code ready when placing your order online. Enter the code during the checkout process, and the system will deduct the value from your order total.